Customer Privacy Notice 

This privacy notice tells you what to expect us to do with your personal information.

Contact Details 

Email: rebecca@humbleandwholebakery.org

 

What Information We Collect, Use, and Why 

We collect or use the following information to provide services and goods, including delivery: 

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Website user information (including user journeys and cookie tracking)

 

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Purchase or viewing history

  • Website and app user journey information

Lawful Basis

Our lawful basis for collecting or using personal information to provide services and goods are:

  • Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

Where We Get Personal Information From

  • People directly

  • CCTV footage, or other recorded images

  • Publicly available sources

How Long We Keep Information

  • CCTV images and videos are deleted every 6 months.

  • Contact and payment information provided to us will be reviewed annually.

  • We will contact any individuals whose account has been inactive for 6 months to ask if we can continue to keep that information.

  • If we do not receive a reply or you ask us to remove you then that information will be removed from our systems.

 

Who We Share Information With

Publicly on our website, social media or other marketing and information media (where appropriate)

 

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal data.

  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address: 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last Updated: 23 March 2025